Your privacy is fundamental to our service. We protect your data and never sell your information.
We built Easy.Mortgage to protect borrowers from spam and lead selling — and that includes how we handle your data.
Basic info you give us (like name, email, loan needs) and activity on our site.
We never sell your data. Ever. No spam. No shady lead reselling. No tracking cookies.
Bank-grade encryption and strict controls. Your info stays yours.
You're in control. Opt-out anytime. We honor CCPA, GLBA, and other privacy laws.
At Easy.Mortgage, we're on a mission to protect borrowers from the predatory practices that plague the mortgage industry. That mission extends to how we handle your personal information.
If you ever have privacy concerns, you'll talk to a real person — not a robot. We're committed to transparency, and this policy explains exactly how we collect, use, and protect your data.
Our Core Privacy Principles:
We only collect what we actually need to match you with great loan officers and provide our service. No fishing expeditions, no data hoarding.
Social security numbers, credit scores, bank account details, or other sensitive financial information — unless you explicitly start a loan application with a specific lender.
We sometimes work with trusted partners (like analytics or hosting providers) to improve your experience — but we never sell or resell your data. Ever.
Your privacy rights aren't fine print — they're real tools you can use. Here's how to exercise them (and yes, we'll actually respond).
Get a complete, downloadable copy of your profile, activity, and matches
Update or correct any inaccurate information in your profile
Request complete deletion of your personal information
Opt out of emails, calls, or data processing entirely
Download your data in a format you can use elsewhere
Contact regulatory authorities about privacy concerns
We respond to privacy requests within 48 hours (usually faster). Complex requests like data deletion may take up to 30 days, but we'll keep you updated throughout the process.
We implement multiple layers of security to protect your personal information.Learn more about our security measures →
256-bit AES encryption at rest with AWS-managed keys and TLS 1.3 in transit
Role-based access with multi-factor authentication and principle of least privilege
Quarterly third-party security assessments and penetration testing
24/7 monitoring for suspicious activity and automated threat detection
Encrypted, geographically distributed backups with disaster recovery plans
SOC 2 Type II compliant with GLBA, CCPA, and GDPR requirements
You have options about how we use your information. Here's how to control what happens with your data.
You can opt out of marketing emails anytime by clicking "Unsubscribe" or emailing us at privacy@easy.mortgage.
Note: We'll still send important service updates (like security alerts or policy changes) even if you opt out of marketing.
You can disable analytics cookies in your browser settings or use our cookie preferences center.
Essential cookies (for login, security, etc.) can't be disabled without breaking the site functionality.
Want to delete your account completely? Email privacy@easy.mortgage with "Account Deletion" in the subject.
We'll remove all your personal data within 30 days, except what we're legally required to keep.
If you're a California resident, you have additional rights under the California Consumer Privacy Act (CCPA).
What personal information we collect, use, and share about you
Request deletion of your personal information (with some exceptions)
We don't sell personal information, so this doesn't apply to Easy.Mortgage
We won't discriminate against you for exercising your CCPA rights
Request correction of inaccurate personal information
Limit use and disclosure of sensitive personal information
To exercise your CCPA rights: Email privacy@easy.mortgage with your request. We'll verify your identity and respond within 45 days (or let you know if we need more time).
The Gramm-Leach-Bliley Act (GLBA) requires financial service providers to explain how we protect your private information.
We safeguard all nonpublic personal information according to federal standards, including:
We do not share nonpublic personal information with non-affiliated third parties, except:
Because we don't share your information with non-affiliated third parties for marketing purposes, there's no opt-out required under GLBA. However, you can always opt out of our own marketing communications.
Email us at privacy@easy.mortgage — we'll actually respond.
Contact Privacy TeamHave questions about this privacy policy or your data rights? We're here to help.
How do I delete my account completely?
Email us at privacy@easy.mortgage with "Account Deletion" in the subject line. We'll remove all your data within 30 days and send you confirmation when it's complete.
Can I see exactly what data you have about me?
Absolutely! Email us at privacy@easy.mortgage with "Data Access Request" and we'll send you a complete, downloadable copy of your profile, activity, and any shared information.
Do you really never sell my data?
Never. Our business model is connecting borrowers with quality loan officers, not selling your information. We only share your data when you explicitly choose to connect with a loan officer.
What if I live outside the US?
We extend the same privacy protections to all users regardless of location. If you're in the EU, you have additional rights under GDPR that we fully honor.